Frequently Asked Questions

What is the difference between Build Your Own Stationary (BYOS) & Presales?
BYOS is the custom process of choosing your book and what type of stationary you would like it to be turned into. Stationary types include: autograph books, notebooks (standard, deluxe, subject), sketchbooks & scrapbooks ONLY. Presale is preordering a stationary style where only one size book can be accommodated.

Can I custom order One-Of-A-Kind items?
YES! But ONLY during my Live Sales on the PopShop Live App. Download the PopShop Live App via the App Store/Google Play and join for FREE with code NCHANT. Watch my weekly live sales on Wednesdays at 5:30PM PST. 

Why is the Turnaround Time 3-5 weeks for BYOS/Presales?
The Turnaround Time accounts for any delays in supply shipment, unexpected emergencies, etc. It is your responsibility to read each listing accordingly.

Do you accept returns or exchanges?
No. Due to the rarity of each item I am unable to offer returns or exchanges at this time. READ EACH LISTING ACCORDINGLY. Pay attention to turnaround times and shipping speeds. Plan accordingly. Missing/damaged packages during transit are covered by insurance. You must contact your local USPS.